Résumé

Product Ownership: Product manager for the CMS product within a multi-product real estate suite serving 425,000+ agents — own discovery, roadmap, and specification, and set priorities alongside the VP of Product and two product owners with a ten-person engineering team in a full scrum cadence.

Concept to Merge: Carry the CMS product from idea toward release: write the spec, design the solution, build it with AI-assisted development, and run a product QA pass — then a developer and two LLM reviewers perform code review and a dev-team QA takes a final pass before merge.

Build vs. Buy Decisions: Led the payments-infrastructure decision for the MLS billing module; ran competitive and architectural analysis and chose a hybrid approach — Stripe Connect embedded components plus partially custom work — to fit differing billing models across MLS clients. Cut estimated build effort roughly in half by adopting Stripe's embedded components where feasible.

AI-Assisted Delivery: First on the product team after the VP of Product to put AI into practice for delivery — building on his initial guardrails, I stood up the product-and-design workflow: role-specific Claude skills, repository access for product and design, VS Code and Cursor environments, and staging plus review safeguards.

UX Across the Suite: Own ongoing UX design and research for multiple products.

UX Function from Scratch: Built the company's first UX practice — established design system, research cadence, and tooling across brokerage and MLS products, running behavioral research and usability testing that informed wireframes and responsive components adopted product-wide.

Cross-Functional Alignment: Partnered with product owners, executive leadership, and engineering to prioritize backlogs and balance technical feasibility against user need from concept through deployment.

Systems & Requirements: Managed SAP user configuration (PM, QM, MII) for plant-floor workflows — translated non-technical user needs into functional specs and identified friction points during on-call support, proposing improvements that reduced operational errors.

Digital Transformation: Led digital transformation of a 50-agent brokerage to paperless operation — owned tool selection, go-to-market rollout, and adoption for business-critical software applications.

Domain Foundation: Thirteen years inside a Multiple Listing Service serving approximately 6,000 subscribers — the operational, data, and compliance realities of MLS software learned from the inside rather than from customer interviews.

Delivery Across Releases: Delivered MLS platform releases across QA, IT, and project management — launched integrations with third-party products including the DocuSign e-signature platform, supporting 6,000 subscribers through system transitions.