Résumé

UX Strategy & Hands-On Execution: Pioneered the organization's first dedicated UX function and design system as sole designer across three B2B products spanning two segments—brokerage platforms (TRIBUS, Nautilent) and MLS (Solid Earth)—serving 425,000+ agents across the client base.

AI-Driven Design Orchestration: Utilize custom-configured AI workflows and tailored Skills to rapidly iterate end-to-end design solutions; operate as a systems architect and UX strategist guiding creative direction, context, pattern exploration, and systemic alignment across platforms.

Research-Driven Validation: Spearhead continuous behavioral research and user testing initiatives, translating data-backed insights into interactive wireframes, user flows, and responsive UI components.

Cross-Functional Leadership & Alignment: Partner closely with Product Owners, executive leadership, and engineering teams to prioritize UX backlogs, balance technical feasibility, and advocate for user-centered design principles from concept to deployment.

Mentorship & Team Collaboration: Foster a collaborative design culture by hosting internal alignment sessions and design reviews, ensuring visual consistency and seamless frontend handshakes across multiple products.

Systems Architecture: Managed user configurations utilizing complex SAP enterprise platforms (including PM, QM, and MII modules), ensuring alignment between technical infrastructure and diverse end-user workflows.

User Research & Alignment: Acted as a liaison between non-technical plant users and development teams, translating complex operational needs into intuitive functional specs.

Continuous Optimization & Testing: Analyzed real-time system performance and user feedback during on-call support to identify friction points, proposing iterative software improvements that reduced operational errors.

Interaction Design & System Workflows: Collaborated with technical staff to design, troubleshoot, and optimize production system workflows, eliminating usability bottlenecks to boost daily department productivity.

Workflow Optimization & Digital Transformation: Spearheaded a digital transformation initiative to transition operations to a paperless, software-driven workflow, increasing agent productivity through optimized interface adoption.

User Workflow Evaluation: Conducted routine user workflow evaluations to continuously refine internal digital tooling and maximize operational efficiency.

Cross-Functional Project Management: Facilitated critical project management tasks surrounding the implementation and launch of new business-critical software applications.

Operations & Administrative Alignment: Assisted the CEO in executive services to streamline communication, documentation, and operational workflows for a 50-agent real estate office.

User Advocacy & Discovery: Acted as the primary champion for user needs across a 13-year progression at an MLS serving ~6,000 real estate subscribers; translated a deep understanding of user pain points into actionable system requirements, documentation, and prioritized development workflows.

Product Triage & Prioritization: Co-managed the product backlog and strategic prioritization of system enhancements, fixes, and complex system conversions; balanced technical feasibility with customer impact while maintaining highly transparent stakeholder communication.

Cross-Functional Product Partnership: Partnered as the UX/QA counterpart to the Product Owner and Engineering team to ship complex software projects; led UI testing, data mapping, and bug identification to ensure high-quality, user-centered deployments under tight standards.